So what's happening? Are you closing permanently?
Since starting our business we've always fulfilled our orders in-house. What does this mean? In house fulfilment means that our team print, pack and send off your orders to you directly from our premises. However, this is about to change! We've made the big decision to find the perfect fulfilment centre that will handle our orders for us!
Are we still going to be producing our products ourselves?
Yes yes yes! Our production facility is going to expand. Our packing team are now going to be undergoing training on how to create our products, the next few weeks will be organising, learning recipes and becoming real haircare and skincare chefs for them! This is an extremely big move for our team and business as our product recipes and perfecting the process of packaging our product is what we want to focus on. This way you will receive the most perfect, luxurious products that will be completely handmade - and without any delivery delays!
Am I still going to receive my order I placed before closing?
Some of our picking and packing team will remain in our facility to ensure every single one of the orders placed up until 21/06/2022 will be fulfilled and dispatched from Exeter. This way we will be able to get everything you've ordered up to this date to you as quickly as we can to be able to begin our journey.
Our customer service team will still be in full force ready to deal with your order issues/queries and questions within 1-2 business days.
When will I get my order that I placed after 21/06/2022 after 1pm?
All of the orders placed after the above date will be fulfilled within the promised 1-2 weeks by our brand new fulfilment team!
Can I order all the products on the website?
We've discontinued a few items on our website to make our process simpler. But don't worry if your favourite is not on the list! it will be coming back in the soon future.
- Espresso Scrub
- Nirvana Face Cream
- Coffee Shampoo & Conditioner
- Watermelon Shampoo & Conditioner
- Bubblegum Shampoo & Conditioner
- Green Tea Shampoo & Conditioner
- Peach Bellini Scrub
- Moon Cleanser
- Green Tea Face Juice
- Cloud 9 Cream
- Right to the Root Hair Mask
- All Eyeshadows
- Period Jelly Belly
- All Massage Oils
- Berry Smoothie Face Cream
- Silky Booty Scrub
- Sunshine Booty Balm
- Emergency Skin Balm
- Blueberry Oxygen Scrub
- All Micellar Waters
- Green Tea Cleanser
- Sicilian Orange Shampoo & Conditioner
- Charcoal Shine Shampoo Bar
- Peppermint Shampoo Bar
- Enhance Hair Treatment Oil - for Coloured Hair
- Avocado Shampoo Bar
- Raspberry & Blackpepper Shampoo Bar
- Ugly Shampoo Bars
- Soap Off Cuts!
- All Reuseable Sanitary Pads
- Little Echo Cleaning Shots
- Little Echo Dish & Kitchen Soaps
- Oatmeal Soap
- Lemon Matcha Soap